This is a continuation of an ongoing series of Amazon Seller Performance Related information.
The goal of these articles is to try our best to avoid compliance issues and best deal with them when we do get into trouble.
1. If you have alternative users doing work on your account, make sure this setting is turned to NONE. Inventory -> Manage FBA Inventory/Shipments: NONE. If not this user can create multi-channel fulfillment orders to personal warehouses and clean out your inventory. There does not seem to be any checks on Amazon’s side, and 100s of k of inventory can be sent next day to an employee’s warehouse. Amazon will not back you up because if this consultant has been doing work for you; it’s hard to say the account is Hacked. This is especially true over Yom Tov, Shabbos or long periods of time when the account is not attended to.
2. Seller Performance came down hard last two weeks on reviewers soliciting reviews from friends and family. Even if they pay full price (verified), they do not want family leaving reviews because they consider it biased. The technology being used to find reviews against TOS is more sophisticated then even related accounts (IMO).
3. When setting up 2 step verification (2SV), make sure you go all the way to step 3 and get confirmation that you enabled it. The last step is tricky, and sellers sometimes think it enabled, but they didn’t confirm it, and it is not.
4. “Hello from Fulfillment by Amazon, we have noticed that you have used third-party services that are submitting incorrect reimbursement requests. Our policies prohibit any activity that:”
If you got this warning, my own opinion is to stop whatever you were doing because now you are warned. This is tricky because they are not saying what constitutes “incorrect reimbursement requests. I feel that Amazon is looking to stop accurate reconciliation and are trying to figure out why it’s against TOS. This is very scary cause you can file one incorrect reimbursement and they can interpret that as” incorrect reimbursement requests.”
5. “You relisted items that we removed based on buyer complaints”. If an ASIN is blocked, you need to get it reinstated. Relisting an item that was blocked, even if the system allows somehow will get you in trouble.
6. Filing a notice of infringement against a seller is serious and should not be handled by amateurs. If you file incorrectly or file a false complaint, your associated seller’s account will be blocked with very little chance of appeal. This goes for even the largest Amazon accounts. If you file as an owner and you’re just an agent (you have a choice when you file), Amazon looks at this as filing a complaint on a brand that you do not own. Consider having someone that specializes do it so it separates your seller’s account.
7. Many sellers have received emails that they no longer have Performance managers as they want to give other sellers opportunities to have one. I would not read into it too much. For the most part all they did was parrot what SP said in a more personable way.
8. “We have reason to believe that you disguised product information because of this you currently may not sell on Amazon.com. “This happens when you cover text or important information on a product. It can also happen if the stickered bar code covers what they think is important information. If you send in FBA stickered, make sure not to cover important information. This is an SP issue, not FBA compliance.
Ed Rosenberg – to join an incredible sellers group of like-minded sellers, e-mail [email protected] ASGTG.com
Previous articles from same author
- https://thelakewoodscoop.com/2017/04/amazon-sellers-compliance-issue-12-by-ed-rosenberg-video.html
- https://thelakewoodscoop.com/2017/01/amazon-sellers-compliance-issues-11-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/12/amazon-sellers-compliance-issue-10-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/11/amazon-sellers-compliance-issue-9-by-ed-rosenberg-video-of-recent-event.html
- https://thelakewoodscoop.com/2016/09/amazon-compliance-issue-8-amazon-professional-sellers-event-sept-26-passaic-nj.html
- https://thelakewoodscoop.com/2016/09/amazon-sellers-compliance-issues-7-by-ed-rosenberg-video.html
- https://thelakewoodscoop.com/2016/07/amazon-sellers-compliance-issues-6-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/07/amazon-compliance-issues-5-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/05/amazon-compliance-issue-4-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/04/amazon-compliance-issues-3-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/01/heimishe-amazon-sellers-support-group-formed.html
- https://thelakewoodscoop.com/2016/03/amazon-selling-compliance-issues-by-ed-rosenberg.html
- https://thelakewoodscoop.com/2016/03/video-ed-rosenberg-speaks-with-former-amazon-sp-czar-chris-mccabe-for-amazon-sellers.html